A guest needs fresh towels
Publish housekeeping and linen services in your catalogue. Guests send a request linked to their room and stay, and your team follows its status in the hotel workspace.
For hotels and villas in Indonesia
Your villa’s services.
One QR for every guest.
GuestLuma brings hotel information, service requests and multilingual guest assistance to one room QR. For villas, guesthouses and small hotels in Indonesia, including Bali.
Start free with 2 rooms
Test GuestLuma with real guests before deploying it across your property.
No app required · No tablets required.
Guest experienceDemo version
Luma🇬🇧 EnglishThe Ocean House Bali · 312
Services
Ask anythingWhat do you need?No app required · Demo version
Scan QRServices / Ask anythingFor your team
View Live Demo A digital concierge for your Indonesian property.
Run a villa in Bali, a guesthouse or a small hotel elsewhere in Indonesia? Give guests one place to find property information and request the services your team actually provides. They use their own phones, directly in the browser.
A guest asks about an airport transfer
If your property arranges transfers, add an enquiry or booking request to the catalogue. Your team confirms availability and arrangements; an enquiry does not automatically reserve a car.
A guest wants to explore Bali
Share your property’s local tips and add experiences or rental requests that your team can arrange. You choose the content, services, prices and availability.
An Indonesian team. International guests.
The workspace and guest interface support Bahasa Indonesia and English, alongside the other supported languages. Guests can choose their language. Configure property information, catalogue translations and AI assistance for your property; review translated content before relying on it.
Start with the services you already offer.
Set up your property
Add rooms, property information and your team. Choose the languages guests will be able to use.
Build a useful catalogue
Start with housekeeping, breakfast or other services you provide. Add prices in IDR where appropriate and explain how your team handles requests.
Place the room QR
Print a QR for each room. Give the guest their personal Guest Code for the stay. They can open the guest interface without installing an app.
Try it with your team
Open the guest interface, send a service request and check its status in the workspace before introducing it to guests.
Questions from hotels and villa teams
Is GuestLuma a staffed concierge or travel agency?
GuestLuma is software for your property. Your team provides the services, answers requests and confirms arrangements with guests and suppliers.
Can a small villa use it without buying tablets?
Yes. Guests use their own phones in a browser. Room QR codes and personal Guest Codes connect access to the correct room and stay.
Does adding a transfer or scooter rental make it instantly bookable?
No. A request needs confirmation by your team. Only list services you can arrange, and state the booking conditions clearly.
Can we list prices in Indonesian rupiah?
Yes. IDR is supported for property service prices. See the pricing page for GuestLuma subscription terms; catalogue prices are separate from the software subscription.
QR → K7M4Q9 → Luma
How it works
01 · Scan QR
Every room has its own QR. Scan it with your phone.
- Enter your access codeGuest CodeK7M4Q9Continue →
02 · Enter your Guest Code
A personal six-character code for your stay.
- Luma🇬🇧 English
The Ocean House Bali · 312
Services
Ask anythingWhat do you need?No app required · Demo version
03 · Guest experience
Room Service · Housekeeping · Hotel Information · Local Recommendations
- Ask anythingYouExtra towels × 5
Could I have five extra towels?
04 · Request
Ask Luma / Service catalog
- Extra towelsNormal#DEMO31312
05 · For your team
Operations center
No app for your guests.
Hotel services, AI assistance and local information. Scan your room QR, enter your personal code and open Luma in your browser.
No app required · No credit card required
No tablets required.
No device purchasing, charging, battery replacement or hardware rollout. Guests use their own phones.
Scale to hundreds of rooms without hundreds of devices.Everything your property offers — in one place.
Your categories, services, descriptions, prices, availability, booking conditions, options and translations. Your property decides what guests can request.
Luma🇬🇧 EnglishThe Ocean House Bali · 312
Services
Ask anythingWhat do you need?No app required · Demo version
Guest experience
Your personal hotel concierge
The room QR and Guest Code connect the property, room, stay and available services. Configure services for each property and individual rooms.
DiningHousekeepingSpaTransportHotel informationAsk anything
Ask anything
Guests don’t search. They ask.
Guests don’t need to know which menu item they need. They can simply ask — or browse the service catalog as usual.
Ask a question or tell us what you need. AI cannot confirm bookings or arrange services; contact reception to proceed.
View Live Demo →Ask anythingDemo versionYou
Could I have five extra towels?
AI concierge
I’ll create a housekeeping request for five towels. You can follow its progress in Luma.
Request · Room 312
Extra towels × 5 · Housekeeping
NewIllustrative conversation with demo data. The hotel team handles the request.
Guest ↔ For your team
From guest request to completed service.
LumaRoom 312
Extra towels × 5
Request status
ProgressAwaiting acceptance
ProgressAccepted for work
ProgressProcessing
ProgressReady — confirm receipt
ProgressCompleted
Demo version
Operations center
New
Normal
#DEMO31312
Accepted
Normal
#DEMO31312
In progress
Normal
#DEMO31312
Ready / completed
Normal
#DEMO31312
Ready / completed
Normal
#DEMO31312
Awaiting acceptance
Ready — confirm receipt → Confirm and complete → Completed
For your team · Demo version
Operations center
Operations center
Good afternoon, Alex
Demo version
3
New requests
Demo version
8
In progress
Demo version
24
Completed today
Demo version
18
Occupied
New 1
Normal
#DEMO31312
In progress 1
Normal
#DEMO40408
Ready / completed 1
Normal
#DEMOVIVilla 7
Team
AL Alex · SA Samactive services
Dining · Housekeeping · TransportLuma knows where your guest is staying.
The room QR and Guest Code connect the property, room, stay and available services. Configure services for each property and individual rooms.
Room 312
Overview
Occupied
Alex31.10.2026 — 03.11.2026
Guest access
Guest Code: K7M4Q9
Room QR · Active
Tablet · Not paired
Available services: Dining · Housekeeping
Requests · Extra towels × 5
View Live Demo →QR Card Design
One QR. Your entire hotel.
Every room has its own QR. Scan it with your phone. Designed for your hotel.
Print-ready PDF · PNG · Complete hotel print pack
Designed for your hotel. Hotel logo · Hotel information · Services
Stay informed.
Push on supported devices, email notifications for the team and in-app updates. Guests can always see request status inside Luma.
Security
A room QR opens the sign-in page. A personal Guest Code grants access, which expires with the stay. Hotel tablets use secure pairing.
Tablet
Prefer in-room tablets?
Use guests’ phones, hotel tablets, or both. Pair a tablet with a room; guests enter their code or the hotel authorizes access.
For your team
- Room inventory
- Stays
- Requests
- Services
- Hotel information
- QR Card Design
- Tablet
- Push notifications
From signup to your first guest.
- 01
Create your property
A real property account, guest interface, rooms, services and QR access.
- 02
Add rooms or units
Room inventory
- 03
Add your services
Your categories, services, descriptions, prices, availability, booking conditions, options and translations. Your property decides what guests can request.
- 04
Invite your team
users with access
- 05
Place your QR and start
Hotel services, AI assistance and local information. Scan your room QR, enter your personal code and open Luma in your browser.
Built for hospitality properties of different sizes.
Boutique hotelsHotelVilla complexResortApartmentsGuest houses
Speak your guest’s language.
Guest and team interfaces support 14 languages, including right-to-left scripts. Choose the languages for your property and translate your service catalog.
🇬🇧 English
Luma🇬🇧 English
Luma🇬🇧 EnglishThe Ocean House Bali · 312
Services
Ask anythingWhat do you need?No app required · Demo version
🇮🇩 Bahasa Indonesia
Luma🇮🇩 Bahasa Indonesia
Luma🇮🇩 Bahasa IndonesiaThe Ocean House Bali · 312
Layanan
Tanya apa sajaApa yang Anda butuhkan?Tidak perlu aplikasi · Versi demo
🇨🇳 中文
🇸🇦 العربية
Luma🇸🇦 العربية
Luma🇸🇦 العربيةThe Ocean House Bali · 312
الخدمات
اسأل عن أي شيءماذا تحتاج؟لا حاجة لتطبيق · نسخة تجريبية
Try Luma
Scan to open our isolated product demo. Start a temporary demo and explore guest requests and the hotel workspace. No real room credentials.
View Live Demo →Demo version
Pricing
Simple pricing based on your property size.
From $49.00 per month
1–5 Rooms / Units$49.00per month
6–15 Rooms / Units$99.00per month
16–30 Rooms / Units$149.00per month
$99.00 per month
per monthper year
No credit card required
All core features included. Services depend on your property.
Contact usQuestions before you start?
Does the guest need an app?
No. Luma opens in the phone browser through QR or stay access.
Can I use Luma for villas?
Yes. Rooms and units can represent villas, apartments or guest rooms.
Can I create my own services?
Yes. Build your catalog with categories, descriptions, options and translations.
Can I set my own prices?
Yes. Set paid or complimentary services and their availability and booking conditions.
Can my staff use Luma?
Yes. Invite managers to receive, assign and process requests in your property workspace.
Does Luma replace my PMS?
No. Luma manages guest services and operations; it is not a full PMS or a PMS integration.
Can guests use different languages?
Yes. Choose supported languages for your property and translate service content.
Does Starter expire?
No. Any property can use Starter free forever with 2 active rooms. All rooms and data stay saved when you upgrade.
Can I cancel my subscription?
There are no automatic card charges or self-service cancellation button. You can choose not to renew; existing paid access lasts until its end date. Contact us about billing arrangements.
Does Luma process guest payments?
No. Luma records payment methods and statuses, including cash and room charges. It does not process guest card payments.