No app for your guests.
Hotel services, AI assistance and local information. Scan your room QR, enter your personal code and open Luma in your browser.
No app required · No credit card required
Digital concierge for hospitality
Your hotel concierge.
In every guest’s phone.
Hotel services, AI assistance and local information. Scan your room QR, enter your personal code and open Luma in your browser.
Start with 2 rooms. Roll out when you’re ready.
Test GuestLuma with real guests before deploying it across your property.
20-day free trial · No credit card required
No app required · No tablets required.
Guest experienceDemo version
Room 305Your personal hotel conciergeDemo version
View live demo Try a scenario. Services depend on your property; requests are confirmed by its team.
QR → K7M4Q9 → Luma
How it works
- ↗
Scan QR
Every room has its own QR. Scan it with your phone.
- K7M4Q9
Enter your Guest Code
A personal six-character code for your stay.
- Luma
Guests don’t search. They ask.
Room Service · Housekeeping · Hotel Information · Local Recommendations
No tablets required.
No device purchasing, charging, battery replacement or hardware rollout. Guests use their own phones.
Scale to hundreds of rooms without hundreds of devices.Luma knows where your guest is staying.
The room QR and Guest Code connect the property, room, stay and available services. Configure services for each property and individual rooms.
Room inventory · Demo version
Room 312
- Occupancy
- Occupied
- Room QR
- Active
- Tablet
- Not paired
- Available services
- Services
QR Card Design
One QR. Your entire hotel.
Every room has its own QR. Scan it with your phone. Designed for your hotel.
Your personal hotel concierge
Room 312Powered by LumaYour personal hotel concierge
Room 312Powered by LumaYour personal hotel concierge
Room 312Powered by LumaPrint-ready PDF · PNG · Complete hotel print pack
Designed for your hotel. Hotel logo · Hotel information · Services
Stay informed.
Push on supported devices, email notifications for the team and in-app updates. Guests can always see request status inside Luma.
Security
A room QR opens the sign-in page. A personal Guest Code grants access, which expires with the stay. Hotel tablets use secure pairing.
Tablet
Prefer in-room tablets?
Use guests’ phones, hotel tablets, or both. Pair a tablet with a room; guests enter their code or the hotel authorizes access.
For your team
- Room inventory
- Stays
- Requests
- Services
- Hotel information
- QR Card Design
- Tablet
- Push notifications
Try Luma
Scan to open our isolated product demo. Start a temporary demo and explore guest requests and the hotel workspace. No real room credentials.
View live demo →Demo version
01 / Product
One experience for your guests. One workspace for your team.
For guests
- Ask Luma
- Catalog
- Dining
- Housekeeping
- Transport
- Activities
- Property guides
- Reception
- Request status
For your team
- Requests
- Assign
- Manage request
- Chats
- Stays
- Service catalog
- Advance booking required
- Status history
- Manager action log
Everything your property offers — in one place.
Your categories, services, descriptions, prices, availability, booking conditions, options and translations. Your property decides what guests can request.
Dining
Housekeeping
Spa
Transport
Activities
Reception
Property guides
Custom services
01 Beyond the menu
Guests don’t search. They ask.
Guests don’t need to know which menu item they need. They can simply ask — or browse the service catalog as usual.
Can you arrange something romantic tonight?
Your plans don’t have to fit the menu.
LumaYour stay, a little closer.
You
Can you arrange something romantic tonight?
Luma
Explore dining, spa, sunset activities or transport available at your property. Contact reception to agree the details; suggestions are not bookings.
Try a scenario. Services depend on your property; requests are confirmed by its team.
02 / Requests
From guest request to completed service.
- 01Guest
- 02Ask Luma / Service catalog
- 03Request
- 04Operations center
- 05Assign
- 06Processing
- 07Ready — confirm receipt
- 08Confirm and complete
- 09Completed
From signup to your first guest.
- 01
Create your property
A real property account, guest interface, rooms, services and QR access.
- 02
Add rooms or units
Room inventory
- 03
Add your services
Your categories, services, descriptions, prices, availability, booking conditions, options and translations. Your property decides what guests can request.
- 04
Invite your team
users with access
- 05
Place your QR and start
Hotel services, AI assistance and local information. Scan your room QR, enter your personal code and open Luma in your browser.
Built for hospitality properties of different sizes.
Boutique hotelsHotelVilla complexResortApartmentsGuest houses
Speak your guest’s language.
Guest and team interfaces support 15 languages, including right-to-left scripts. Choose the languages for your property and translate your service catalog.
🇬🇧 English🇪🇸 Español🇨🇳 中文🇫🇷 Français🇩🇪 Deutsch🇷🇺 Русский🇸🇦 العربية🇯🇵 日本語🇰🇷 한국어🇮🇩 Bahasa Indonesia🇮🇩 Basa Bali🇳🇱 Nederlands🇺🇦 Українська🇮🇱 עברית🇮🇳 हिन्दी
20-day free trial
Try Luma in your actual property.
Run Luma with your own rooms, services, team and guest experience for 20 days. A real property account, ready for your first guest.
Start free trial ↗- Property name
- Guest experience
- Rooms / Units
- Services
- Team
- Scan QR
- No credit card required
- 20-day free trial
Pricing
Simple pricing based on your property size.
From $49.00 per month
1–5 Rooms / Units$49.00per month
6–15 Rooms / Units$99.00per month
16–30 Rooms / Units$149.00per month
$99.00 per month
per monthper year
20-day free trial · No credit card required
All core features included. Services depend on your property.
Contact usQuestions before you start?
Does the guest need an app?
No. Luma opens in the phone browser through QR or stay access.
Can I use Luma for villas?
Yes. Rooms and units can represent villas, apartments or guest rooms.
Can I create my own services?
Yes. Build your catalog with categories, descriptions, options and translations.
Can I set my own prices?
Yes. Set paid or complimentary services and their availability and booking conditions.
Can my staff use Luma?
Yes. Invite managers to receive, assign and process requests in your property workspace.
Does Luma replace my PMS?
No. Luma manages guest services and operations; it is not a full PMS or a PMS integration.
Can guests use different languages?
Yes. Choose supported languages for your property and translate service content.
What happens after the trial?
Without a confirmed paid period, guest access stops and the owner is directed to billing. Your data is retained; payment is arranged with our team.
Can I cancel my subscription?
There are no automatic card charges or self-service cancellation button. You can choose not to renew; existing paid access lasts until its end date. Contact us about billing arrangements.
Does Luma process guest payments?
No. Luma records payment methods and statuses, including cash and room charges. It does not process guest card payments.
Start Free ↗Your guests are already asking.
No credit card required